These Terms and Conditions apply to all appointments, services, and bookings made with House of Evexia, including but not limited to initial consultations, functional medicine reviews, testing appointments, 1:1 calls, and personalised health planning sessions (collectively referred to as "Appointments").
By booking an Appointment, you agree to be bound by these Terms and Conditions.
All bookings require full payment upfront or a non-refundable deposit, depending on the service.
A standard booking fee £495 is required for first access calendar scheduling. This amount is fully redeemable against any recommended service, test, or programme unless otherwise specified.
The booking fee does not represent the cost of testing or treatment itself.
You may reschedule your appointment once, provided at least 48 hours' notice is given before the original appointment time.
Further requests to reschedule are at the discretion of House of Evexia and must be submitted in writing to [email protected].
We reserve the right to refuse additional rescheduling or to apply a new booking fee in such instances.
Cancellations made within 48 hours of a scheduled appointment are non-refundable.
No-shows or missed appointments will incur a rebooking fee of £495, unless waived at the discretion of House of Evexia.
Any missed appointment or failure to attend without prior notice constitutes a forfeiture of any redeemable value or allocated time.
If you arrive more than 10 minutes late for your session, we may not be able to accommodate the full duration of your appointment.
If we are unable to proceed due to late arrival, this will be treated as a missed appointment.
Appointments and booking credits are non-transferable to other individuals.
Your consultation and protocols are bespoke and cannot be reassigned.
House of Evexia reserves the right to refuse service if a client displays abusive, threatening, or disrespectful behaviour to staff.
Communication related to changes or queries must be sent via email to [email protected]. Social media messages or texts are not accepted as formal communication.
All guidance and recommendations are based on a functional medicine approach and do not replace or negate medical advice given by your GP or specialist.
By engaging with our services, you confirm that you take full responsibility for decisions made regarding your health, including adherence to any recommended protocols, supplements, or testing.
Functional test results will be interpreted solely within the scope of our practice. Medical diagnosis is not provided.
If urgent pathology is discovered, you will be referred to your primary care provider.
All documentation, protocols, and resources provided are the intellectual property of House of Evexia and may not be shared, duplicated, or distributed without written permission.
House of Evexia is not liable for any outcomes, adverse reactions, or perceived lack of improvement arising from the implementation of its programmes, services, or recommendations.
Our services are provided “as is,” and while every care is taken, we make no guarantees as to specific outcomes or results.
Multi-month packages and concierge plans are non-refundable once commenced, unless agreed under special circumstances and confirmed in writing.
Refunds for unredeemed services are at the sole discretion of House of Evexia and subject to an administrative fee.
These Terms & Conditions are governed by the laws of England and Wales, and any disputes arising shall be subject to the exclusive jurisdiction of the UK courts.
Last updated: 30/05/25
